At CLUTCHLAB, customer satisfaction is at the core of everything we do. We want every gamer to feel confident when purchasing from us — because we’re not just delivering products, we’re delivering performance. However, we understand that sometimes things don’t go as expected. That’s why we offer a clear and fair refund policy to ensure you’re covered.
Eligibility for Refunds
You may request a refund within 7 days of receiving your order if:
- The item arrives damaged or defective.
- You received the wrong item.
- The product does not function as advertised, under normal usage conditions.
To initiate a refund, please contact our support team with your order number, a detailed description of the issue, and clear photos or videos (if applicable). Our team will review your request and respond within 1–2 business days.
Conditions for Refund Approval
- The product must be returned in its original packaging, along with all accessories, manuals, and freebies (if any).
- The product must be in unused or like-new condition unless the issue is related to defects or damage upon arrival.
- Return shipping costs are the responsibility of the customer unless the refund is due to a mistake or issue on our part (wrong item sent, manufacturing defect, etc.).
Refund Method
Approved refunds will be processed through your original payment method within 5–10 business days after we receive and inspect the returned product.
Non-Refundable Items
- Gift cards or digital downloads (if applicable)
- Products marked as Final Sale or Clearance
- Items returned after 7 days of delivery without prior approval
Need Help?
If you’re unsure whether your product qualifies for a refund, or you need assistance with the process, don’t hesitate to contact our support team. We’re here to help and ensure you get the value you deserve.
At CLUTCHLAB, we stand behind our products — and behind you, our community of gamers. Your trust means everything to us.